FAQ

What do I need to know about wooden wicks?

Great question! If you've never used a wood wicked candle before, you might not realize how different they are to cotton/fiber wicked candles! Here are a couple of care tips to help you make the most of your new candle:

  • First, make sure your wick is trimmed to 1/8" - 3/16" ; this is a good bit shorter than what you trim cotton wicks to. 
  • Light the candle on the side of the wick, where it meets the wax. You ideally want to melt a small amount of wax with your lighter to help the wooden wick get started! Lighting a wooden wick at the top center is the most common cause of wicks self extinguishing. 
  • After each burn (or prior to the next) you should be sure to check the height of the wick and trim it if necessary. In some circumstances, you may also have a large amount of built up ash/burnt wood that you should gently snap off. You should be able to do so with your fingers. Make sure not to drop any into the wax!
  • Wooden wicks are a beautiful sensory experience! Our crackling wicks do exactly what the name implies - crackle! They also let off very small, beautiful sparks. Be sure to follow all safety guidelines listed below!

How do I get the most out of my candle?

Even wooden wick candles are fairly low maintenance, but if you're new to candles here are a few simple tips to get the best experience out of yours:

  • On your first burn, be sure to burn the candle until it develops a full melt pool, which means the top layer of wax has fully melted up to the edges of the jar. If this is not done, your candle may have a wax “memory”, or crater, which will be as far as it will be able to burn in the future. This is known as "tunneling", because the wick will burn the wax down below it, rather than melting the full layer.
  • Always make sure your candle wick is trimmed to the appropriate length. For wooden wicks this is 1/8" - 3/16". For traditional cotton and fiber wicks, like those in our sample tins, this is longer at around 1/4"
  • A simple way to keep the wick trimmed to approximately the correct length is to simply break off burned pieces of the wick with your fingers. Only break away parts that break away easily, and leave any burned bits that do not break away.
  • When not in use, store your candles in cool, dark, and dry places. Storing a candle under lights or in sunlight may result in discoloration of the wax. If possible, keep them covered or the lids on to prevent dust and debris from getting into them.

What are safe practices for lit candles?

General practices can be found on the sticker on the bottom of most candles you purchase, including ours. Here are the basics:

  • NEVER leave a burning candle unattended.
  • Always place candles on heat resistant surfaces when burning.
  • Keep burning candles away from pets and children. Small hands and paws often love the allure of our sparkly crackling wicks! 
  • Do not place candles on shelves or anywhere that there isn't at least 3-4' of clearance above them. 
  • Do not keep burning candles near combustible items. These include (but are not limited to) things like books, furniture, cleaning materials, nail polish, curtains, fluffy pets, and oils.
  • Do not burn candles for longer than 4 hours at a time.
  • Do not burn candles near AC vents or drafty areas. This is not only a safety hazard, but will effect the cleanliness of your candle’s burn!

Why does my wax look strange after burning?

At Storied Scents we only use pure, natural waxes. We include no additives or coloring, only pure wax. One of the side effects of using all natural wax is that when our waxes are heated, and then cool, they undergo a natural crystallization process. The results of this can be an uneven cooled wax or occasional slight discoloration. This is all completely normal and has absolutely no effect on the quality of your candle's burn! It simply indicates you're getting real, pure wax.

This candle doesn't seem to have a strong scent, is something wrong?

The most likely culprit is that you are simply using the candle in too large of a room. Candles have a “hot throw” limited directly by their size, which determines how large of a space their scent can fill. The second culprit could be the fragrance of the candle. Some fragrances are more bold than others, and therefore better at filling larger spaces. A milder scented candle of the same size may not always be able to fill the same space.

Can I order custom candles for events, or just for myself?

Yes! You can use the Contact Page to send us an email detailing what you are looking for.